E-Commerce

E-Commerce

E-commerce outsourcing is a logical practice for businesses seeking to expand their online presence and improve their e-commerce operations. ISM has a large pool of skilled professionals who are experienced in various aspects of e-commerce, including online marketing, order processing, and customer support. Outsourcing these tasks allows businesses to work more efficiently and focus on what matters most—growth and customer satisfaction.

• Customer Support Representative: Handles customer inquiries, complaints, and issues through phone, email, or chat. Works to ensure customer satisfaction while maintaining a positive company image and resolving any concerns promptly.

• Order Processing Specialist: Manages and verifies customer orders, ensuring accuracy in transactions. Ensures that products are delivered on time by coordinating with relevant departments and keeping customers informed.

• Technical Support Agent: Assists customers with troubleshooting technical issues related to eCommerce platforms, applications, and products. Provides solutions and guidance to resolve problems efficiently and ensure a smooth user experience.

• Product Listing Specialist: Ensures that product data on eCommerce websites are accurate, including descriptions, images, pricing, and availability. Optimizes listings to improve visibility, search rankings, and sales performance.